Return Policy

PART  I

NON-FAULTY PRODUCT

A.CANCELLATION BY BUYER

If Buyer wish to cancel an order before delivery, please email us at cfbakery@gmail.com to obtain CHUNG FATT BAKERY SDN.BHD.’s approval which subject to the terms of CHUNG FATT BAKERY SDN.BHD.’s agreement. No cancellation fees shall be applicable. However, once an order has been shipped out, it’s no longer be cancelled and the product must be returned to CHUNG FATT BAKERY SDN.BHD. according to guidelines as provided in Part III of this policy.

B. CANCELLATION BY CHUNG FATT BAKERY SDN.BHD.

CHUNG FATT BAKERY SDN.BHD. may cancel an order where there is inadequate stock to fulfil such order or where the product has been wrongly priced or advertised. In such instance, the Buyer will be notified of the order cancellation via email or website system. The Buyer shall be entitled to a full refund of the purchase price paid and shipping fees.

PART  II

 FAULTY PRODUCT

1)   Product image as seen on the website is different from the actual product that Buyer have received.

2)   If Buyer received faulty product,please email us at cfbakery@gmail.com and provide order number, Buyer name,product details and the reason for return, and whether Buyer requires a refund or product exchange.

3)   Upon receipt of the product, CHUNG FATT BAKERY SDN.BHD. will examine it and CHUNG FATT BAKERY SDN.BHD. will advise Buyer on the status of the refund (if any) or product exchange via email notification.

4)   CHUNG FATT BAKERY SDN.BHD. may reserves the right, at its discretion, refuse to process a product exchange order, but instead to offer a refund as a substitute remedy subject to the clauses in Part III.

5)   In the event that the returned product is not faulty, CHUNG FATT BAKERY SDN.BHD. may at its discretion, decide not to exchange product or refund Buyer for the product. CHUNG FATT BAKERY SDN.BHD. may reserves the right to require Buyer to pay all reasonable shipping costs and servicing costs at CHUNG FATT BAKERY SDN.BHD.’s current standard fees and costs, and CHUNG FATT BAKERY SDN.BHD. will charge this to Buyer’s credit or debit card, or the payment details that Buyer provided to CHUNG FATT BAKERY SDN.BHD. when Buyer placed an order,and, to the extent permitted by law, CHUNG FATT BAKERY SDN.BHD. shall not be liable to Buyer for any losses, liabilities, costs, damages, charges or expenses as a result.

PART  III

RETURNS AND REFUNDS POLICY

1)   Buyer may apply for return of the purchased item to CHUNG FATT BAKERY SDN.BHD. within seven (7) working days of receipt if Buyer does not completely satisfied with the purchase. To complete return procedure, CHUNG FATT BAKERY SDN.BHD. will require a receipt or proof of purchase. CHUNG FATT BAKERY SDN.BHD. will check the order details and send a return slip to Buyer via email, Buyer needs to complete the return slip with reason for return and CHUNG FATT BAKERY SDN.BHD. will sign back the return slip to Buyer if Buyer is eligible for return or refund policy.  

Buyer will need to send back purchased item to this address:

CHUNG FATT BAKERY SDN.BHD.

Lot S35 To Lot S40, Lorong 8,Bandar Letat Jaya,Batu 4Jalan Lintas Utara, 

90000 Sandakan.Sabah.Malaysia.

 Buyer may only apply for the return or refund of the purchased item in the following circumstances:

·     The item received is incomplete (missing quantity);

·     The item delivered to Buyer is materially different from the description provided by CHUNG FATT BAKERY SDN.BHD. in the listing of the item; 

·     The item received has physical damage (e.g. shattered, dented);

·     The item received is faulty (e.g. mouldy, contaminated with foreign substance).

2)   The product shall be unused and must be kept in their original packaging. Please keep all product labels and original packaging in intact condition. CHUNG FATT BAKERY SDN.BHD. will not accept any returned products with missing original packing or product labels. CHUNG FATT BAKERY SDN.BHD. will recommend Buyer to take a photo of the item upon receipt. In the scenario of an unforeseen error at CHUNG FATT BAKERY SDN.BHD.’s end (e.g. damaged or wrong item delivered to the Buyer), CHUNG FATT BAKERY SDN.BHD. will bear Buyer's return shipping fee.

3)   All items must be received by CHUNG FATT BAKERY SDN.BHD. in order for a Buyer to be eligible for a refund of purchased item. Once the returned item is received and inspected, CHUNG FATT BAKERY SDN.BHD. will send Buyer an email to notify Buyer of the approval or rejection of refund.

If  CHUNG FATT BAKERY SDN.BHD. has approved the refund, the refund amount will be made to Buyer’s credit or debit card or designated bank account, whichever is applicable.

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